|Title||On the job: ‘darl’ and ‘old mate’|
|Key Ideas (Point Form)||
|Feature of Language|| The use of referencing.
The use of colloquial terms of address as a way to appear friendly.
Creation of the collocation “old mate”.
|Aspects of the Course this Article Relates to.|| The relationship between the context and the features of language.
The use of formal language in:
The use of informal language in:
Differences in the nature and functions of formal and informal speech
|My opinion on the Article’s comments.||Formal language should be used on customers who the staffs do not know. Many people would find it inappropriate or odd to be called “darl” or “love” by a stranger. It would be more natural if these terms of address were used on a regular customer as a relationship between the two in question would have been built. That is why formal language should be used as it promotes social harmony for all involved.|
|Quotes|| “My professional advice to inexperienced wait staff is to stick to more formal terms of address in such situations. Just to be safe.”
“Wait staff are constantly, though not necessarily consciously, adjusting their language in the work place to suit the customer.”
“We learn pretty quickly how to adapt our behaviour and language to different situations on the job. We talk to our co-workers in one way, our manager in another”