AOS 2 unit 3 journal. On the job: ‘darl’ and ‘old mate’

Click here for a link to the article.

Title  On the job: ‘darl’ and ‘old mate’
Date  10/04/2014
Author  Christina Greer
URL  http://ozwords.org/?p=6068&utm_source=feedly&utm_reader=feedly&utm_medium=rss&utm_campaign=on-the-job-darl-and-old-mate
Publication  Ozwords
Key Ideas (Point Form)
  • We change how we talk depending on who the audience is. E.g. you manager or co-worker.
  • Wait staff adjust their language to suit the customer.
  • Old mate is used to reference customers in some restaurants.
  • Wait staff should use formal terms of address so to not accidently cause any offence.
Feature of Language  The use of referencing.

The use of colloquial terms of address as a way to appear friendly.

Creation of the collocation “old mate”.

Aspects of the Course this Article Relates to.  The relationship between the context and the features of language.

The use of formal language in:
— promoting social harmony and negotiating social taboos

The use of informal language in:
— encouraging intimacy, solidarity and equality

Differences in the nature and functions of formal and informal speech

My opinion on the Article’s comments.  Formal language should be used on customers who the staffs do not know. Many people would find it inappropriate or odd to be called “darl” or “love” by a stranger. It would be more natural if these terms of address were used on a regular customer as a relationship between the two in question would have been built. That is why formal language should be used as it promotes social harmony for all involved.
Quotes  “My professional advice to inexperienced wait staff is to stick to more formal terms of address in such situations. Just to be safe.”

“Wait staff are constantly, though not necessarily consciously, adjusting their language in the work place to suit the customer.”

“We learn pretty quickly how to adapt our behaviour and language to different situations on the job. We talk to our co-workers in one way, our manager in another”

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